1. RETURN AND PRODUCT CHANGE POLICY
When the customer receives the products, he must check if they correspond to his original order. He is also obliged to test the product he bought without removing the accompanying tabs, to make sure that the product meets his order. (otherwise it is considered that the product is not in the same condition in which it was delivered and its return is not accepted).
If he decides that he wants to change a product, he informs us directly electronically by email at email@example.com or by phone at (tel), notifying us if he wants a change in number and / or color, or if he will replace the product with a new one from our website. The details that must be mentioned in addition to the name, are the order number, and the product code that he wants to change.
A necessary condition for the return of any product is its accompanying with the original proof of purchase. As long as the product is not accompanied by the proof of purchase, the change can not be accepted under any circumstances.
Offering products are exempt from free return and replacement of products, and are charged to the customer.
In order for the products to be accepted for replacement, they must: not be used and / or worn, not washed, modified or damaged in any way. No label has been removed, as well as not missing. Underwear and swimwear are tested on top of the underwear for hygiene reasons and transparent protective tapes should not be removed.
The return of the product must be done within (14) days from the date of receipt.
Return and return costs, in case of change, of the product to the customer, are fully covered by our store.
Note that the shipment can be achieved with any of the cooperating companies (Speedex, ACS Courier, General Post, ELTA Courier) by charging aromaland and is valid only in case of product replacement.
The return address of the product is: (Address).
If the customer has selected the new product he wants us to send him and has informed us about it and if there is availability, and the product is of equal or greater value than his original purchase, we send the new product to the address given to us during his registration.
If there is a difference in the price of the new product, this payment is made in two ways: by cash on delivery, or by deposit in the i-ban bank account: (number), beneficiary name “(name)”. In the second case, in order to make the shipment, the customer must send by receipt (firstname.lastname@example.org) the payment receipt.
In case of a second or even a third change, the shipment and delivery of the new products are fully borne by the customer.
If the customer is not satisfied even then, he has the right to buy anything he wants at any other time, the money until then will be credited to the customer’s account (excluding periods of offers and special discounts), after consultation with Aromaland.
Refunds are only accepted if the customer follows the above procedure and is not satisfied.
If, for any reason, the customer is not satisfied with his order, he has the right to withdraw from the distance contract he has concluded, within fourteen (14) days from the day of receipt of the products, correctly completing the Withdrawal Form and by sending it directly to the email (email@example.com).
In any other case, the customer can exercise the right of withdrawal 14 days from the receipt of his order and request a refund. Shipping costs are included in the refund.
2. RETURN POLICY RETURN POLICY.
Aromaland.gr must package all products in the best possible way so that they reach their destination without damage. In case the customer receives a product which has suffered serious damage to its packaging and has affected the product with damage, then this is considered defective and must be replaced.
A product that has a proven and obvious manufacturing error is also considered defective. Products that show damage due to use and wear after one month from their purchase, are not considered defective. The customer is also obliged to follow the washing instructions written on the inner label of the clothes. If the washing rules are not followed, Aromaland.gr does not bear any responsibility.
If any of the above problems are found, the customer must contact the same day of receipt by e-mail (firstname.lastname@example.org) or by phone at tel (if it is a female product), and aromaland.gr has the obligation replace the defective product with a new one if available or with another one chosen by the customer.
Note of course that Aromaland.gr, in case of disagreement about the defect, has the right to return the products to the manufacturer for inspection, to clarify whether the defect is manufacturing or not. This of course requires some time up to 15-20 working days. Nevertheless, Aromaland.gr will try to serve and inform the customer about the progress of the process as soon as possible.
The shipping and charging process is the same as described above in Article 1 (return and exchange policy)